Client Policies

The safety, dignity, and well-being of both clients and the therapist are the highest priorities of Sol Wellness & Massage. Massage therapy is provided solely for therapeutic, wellness, and relaxation purposes within the professional scope of massage therapy.

This practice maintains a strict zero-tolerance policy for any inappropriate, abusive, harassing, threatening, or sexually suggestive behavior.

Prohibited conduct includes, but is not limited to:

• Sexual comments, jokes, requests, or suggestive behavior.

• Inappropriate touching of the therapist or attempts to do so.

• Requests for services outside the professional scope of massage therapy.

• Lewd gestures, indecent exposure, or intentional removal of draping.

• Harassment, intimidation, discrimination, or threatening behavior.

• Arriving for an appointment under the influence of drugs or alcohol.

If any prohibited behavior occurs, the session will be terminated immediately. Sol Wellness & Massage reserves the right to refuse or discontinue services, cancel future appointments, restrict communication privileges, and permanently decline future services when appropriate. Law enforcement may be contacted if necessary.

By scheduling an appointment, clients acknowledge that they have read, understood, and agree to comply with this Zero-Tolerance Policy.

At Sol Wellness & Massage, every effort is made to provide a safe, respectful, and professional environment for both clients and the therapist. To maintain this standard of care, Sol Wellness & Massage reserves the right to refuse, postpone, or terminate massage therapy services whenever treatment cannot be provided safely, ethically, or within the professional scope of practice.

Services may be refused, postponed, or discontinued for reasons including, but not limited to:

• Violation of the Zero-Tolerance Policy.

• Inappropriate, abusive, threatening, harassing, or disruptive behavior.

• Requests for services outside the professional scope of massage therapy.

• Failure to disclose medical conditions or provide accurate health information that may affect the safety of treatment.

• Medical conditions, illness, or contraindications that make massage unsafe or require medical clearance.

• Arriving under the influence of drugs or alcohol.

• Repeated late arrivals that interfere with scheduled appointments.

• Chronic cancellations, frequent last-minute cancellations, repeated rescheduling, or repeated no-shows that negatively impact the therapist's schedule or limit appointment availability for other clients.

• Failure to follow practice policies or respect professional boundaries.

• Any circumstance in which the therapist determines that continuing treatment would compromise the safety, comfort, well-being, or professional integrity of either the client or the therapist.

Clients who demonstrate a pattern of repeated cancellations, excessive rescheduling, missed appointments, harassment, inappropriate communication, or repeated violations of practice policies may have online booking privileges suspended, communication privileges restricted, be required to prepay for future appointments, or be permanently declined future services at the therapist's discretion.

If a session is refused or terminated due to inappropriate conduct or a violation of practice policies, the full appointment fee may be charged in accordance with the Cancellation Policy.

Sol Wellness & Massage is committed to providing services fairly, professionally, and in accordance with applicable law. Decisions to refuse or terminate services are based on safety, professional ethics, policy compliance, and the therapist's ability to provide appropriate care, and are never based on any characteristic protected by applicable law.

By scheduling an appointment, clients acknowledge that they have read, understood, and agree to this Right to Refuse or Terminate Service Policy.

At Sol Wellness & Massage, appointments are reserved specifically for each client. When an appointment is scheduled, that time is set aside exclusively for you and may prevent another client from receiving services during that time. Providing adequate notice allows us the opportunity to accommodate other clients and maintain the quality of care we provide.

Cancellation & Rescheduling Policy

Sol Wellness & Massage requires at least 24 hours' notice for all appointment cancellations or rescheduling requests.

Cancellations or rescheduling requests made with less than 24 hours' notice will result in a charge of 50% of the scheduled session cost.

We understand that unexpected circumstances, emergencies, and illnesses may occur. If you are unable to attend your appointment, please contact Sol Wellness & Massage by phone as soon as possible so your situation can be reviewed.

No-Show & No-Contact Policy

A no-show occurs when a client fails to attend a scheduled appointment without providing prior notice.

Clients who no-show an appointment will be responsible for the full cost of the missed session. Future appointments may require full prepayment before a booking is confirmed.

Repeated no-shows may result in suspended booking privileges, required prepayment, communication restrictions, or refusal of future services as outlined in the Right to Refuse or Terminate Service Policy.

Appointments are scheduled with specific start and end times to maintain consistency for all clients. Clients arriving late may receive a shortened session to avoid impacting appointments scheduled afterward. The full appointment fee remains due.

If a client arrives too late for the session to be performed safely or effectively, the appointment may be considered forfeited and may be subject to the Cancellation and No-Show Policy.

By scheduling an appointment, clients acknowledge that they have read, understood, and agree to comply with this Cancellation, Rescheduling & No-Show Policy.